Mountain Timbers H Hardware Pty Ltd ("we", "us", "our") is committed to protecting the privacy of personal information we collect, hold, use and disclose. This policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What we collect
We collect personal information you provide to us, including: name, postal and delivery address, email address, telephone number, ABN and trade account details, payment details (processed by our payment provider — we do not store card numbers), order history, IP address, browser and device information, and any other information you choose to provide.
We collect sensitive information only with your consent and only where reasonably necessary.
2. How we collect it
We collect personal information directly from you when you create an account, place an order, request a quote, sign up to communications, contact us by phone, email or in person, or visit our premises (including via CCTV for security).
We may also collect information from third parties such as credit reporting agencies (for trade accounts) and our payment provider.
3. Purpose of collection
We collect, hold, use and disclose personal information to:
- Supply products and services you have ordered
- Process payments and issue tax invoices
- Arrange delivery and confirm site access
- Respond to enquiries and provide customer support
- Assess and administer trade credit accounts
- Send transactional emails (order confirmations, delivery updates, invoices)
- Send marketing communications where you have opted in, with an unsubscribe option in every message
- Comply with our legal obligations including tax records (s.262A ITAA, 5 year retention)
- Detect and prevent fraud, misuse and security incidents
4. Disclosure
We may disclose personal information to: our staff and contractors on a need-to-know basis; delivery contractors; our payment processor (Stripe Payments Australia Pty Ltd); accounting, IT, hosting and email service providers; credit reporting bureaus where you apply for a trade account; and regulators or law enforcement where required by law.
5. Overseas disclosure
Some of our service providers (including our website hosting, email and payment processing partners) may store data on servers located outside Australia, including in the United States and the European Union. Where this occurs we take reasonable steps to ensure overseas recipients handle your personal information consistently with the APPs.
6. Storage and security
We hold personal information in secure electronic systems and physical files. We use reasonable technical and organisational safeguards including access controls, encryption in transit, role-based permissions and regular backups. No system is perfectly secure — if you believe your information may have been compromised please contact us immediately.
7. Retention
We retain personal information for as long as needed for the purposes set out above and to comply with our legal obligations, after which it is securely destroyed or de-identified. Tax records are retained for at least 5 years as required by the ATO.
8. Cookies and analytics
Our website uses essential cookies to provide cart and account functionality, and analytics cookies to understand how visitors use the site. You can disable non-essential cookies in your browser. See our cookie banner for granular controls.
9. Direct marketing
If you opt in, we may send you marketing about new stock, specials and trade events. You can opt out at any time using the unsubscribe link in any marketing message, or by contacting us.
10. Access and correction
You have the right to access personal information we hold about you and request correction of inaccurate information. To make a request, contact our Privacy Officer (details below). We will respond within 30 days. We may charge a reasonable fee for substantial access requests, but never for making a correction.
11. Complaints
If you believe we have breached your privacy, please contact our Privacy Officer first so we can try to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
12. Contact us
Privacy Officer
Mountain Timbers H Hardware
412/418 Liverpool Rd, Kilsyth VIC 3137
Email: privacy@mountaintimbers.com.au
Phone: (03) 9762 3899
13. Changes to this policy
We may update this policy from time to time. The current version is always available on this page with the "last updated" date at the top.